Effective Date: May 27, 2025
This Mobile Privacy Policy (“Mobile Policy”) governs the manner in which BalanceSprings.com (“we,” “our,” “us,” or the “Company”) collects, uses, maintains, and discloses information collected from users (“you,” “your,” or “user”) in relation to mobile communications and mobile access to our services. This includes all SMS text messaging interactions, mobile site access, and related services accessed via mobile devices.
We collect limited mobile-specific information when you interact with us via text messaging services, mobile websites, or other mobile-optimized platforms. This information may include:
Mobile phone number
Device type (e.g., iOS, Android)
Carrier information
Message content and interaction history (e.g., opt-ins, HELP requests)
IP address and general geolocation
Timestamps and technical logs related to message delivery or mobile access
We do not collect mobile device identifiers (such as IMEI or MAC addresses), nor do we access or track mobile applications, contacts, or other unrelated mobile data.
Mobile communications through BalanceSprings.com are limited in scope and designed solely for informational or service-based purposes. By opting in, users may receive:
Appointment or transaction confirmations
Service updates or account notifications
Responses to user-initiated inquiries
Security alerts (e.g., suspicious activity or changes in account access)
We do not send marketing or promotional content via SMS or MMS without your explicit and separately obtained consent.
Your participation in any mobile messaging program requires an explicit opt-in, which may be initiated through a website form, keyword-based SMS response (e.g., texting JOIN), or written consent. Consent is not a condition of purchase and is entirely voluntary. You must be the account holder or have the account holder’s permission to enroll a mobile number in any messaging program we offer.
You may receive up to five (5) messages per month depending on your level of engagement or service use. We reserve the right to adjust frequency based on operational needs, legal compliance, or system updates, but never beyond the explicitly stated limits without re-confirming your consent.
Standard message and data rates may apply depending on your mobile service provider. We are not responsible for any charges billed to you by your mobile carrier for receiving or sending text messages or accessing mobile content. Users are encouraged to consult with their service providers for specific plan details.
You have complete control over your mobile participation. At any time, you may opt out of receiving future messages by replying with any of the following commands:
STOP, QUIT, END, CANCEL, or UNSUBSCRIBE
Following your opt-out request, we will confirm your decision via a final message and then cease further communication unless you opt in again.
If you experience any issues with our mobile messaging services, you may:
Text HELP to receive instructions
Contact our support team by email at contact@BalanceSprings.com
Call us directly at (888) 786-6136 for human support
Our goal is to provide responsive assistance and resolve any mobile communication concerns promptly and professionally.
All mobile data collected is stored securely using encrypted databases and restricted-access systems. We apply mobile-specific firewalls and intrusion monitoring technologies to prevent unauthorized access or disclosure. Any mobile communications records, including opt-in/opt-out history, are retained only for as long as required by law or internal operational guidelines.
We do not sell, rent, or share your mobile number or mobile communications content with third parties. We do not provide any third party with access to your opt-in status, messaging history, or carrier data. Your mobile information is used exclusively for the purpose of service-related communication through BalanceSprings.com and its trusted service infrastructure.
Our mobile communication services are intended for users aged 18 and above. We do not knowingly solicit, collect, or store mobile information from minors under the age of 13. If you are a parent or guardian and believe that we may have inadvertently collected such data, please contact us immediately so that we may investigate and delete it promptly.
While we strive to maintain a secure mobile communication infrastructure, users are responsible for securing their own mobile devices. We encourage the following best practices:
Use of PINs or biometric locks
Avoid sharing your mobile device with others
Promptly report any lost or stolen devices to your carrier and us
Do not forward BalanceSprings.com mobile messages to unauthorized recipients
We are not liable for breaches resulting from user negligence or compromised mobile devices.
We may update this Mobile Privacy Policy from time to time to reflect changes in regulations, technology, or internal practices. Changes will be effective immediately upon posting to the BalanceSprings.com website. You are responsible for reviewing this Mobile Policy periodically to ensure your continued agreement with its terms.
We will never apply material changes retroactively without first obtaining your consent when required.
For any inquiries related to this Mobile Privacy Policy or our SMS/MMS practices, please reach out:
BalanceSprings.com
651 N Sepulveda Blvd #2066
Bel Air, CA 90049
Phone: (888) 786-6136
Email: contact@BalanceSprings.com
By engaging with BalanceSprings.com via mobile device, you agree to the terms outlined in this Mobile Privacy Policy.
